Refund Policy
At ViralUSmm, we strive to provide exceptional SMM services to our customers. However, we understand that there may be instances where you may request a refund. This Refund Policy outlines the conditions under which refunds may be granted and how to request one.
1. General Refund Policy
All purchases made on ViralUSmm are final and non-refundable. Once an order is placed and processed, you cannot cancel it or request a refund, except under the specific conditions outlined below.
2. Eligibility for Refunds
Refunds may be issued only in the following circumstances:
- Non-Delivery of Service: If you have placed an order but did not receive the service within the stated time frame, you may be eligible for a refund. Please contact our support team to resolve the issue.
- Duplicate Payment: In case of accidental double payment for the same order, we will refund the duplicated amount.
- Incorrect Service Delivery: If we deliver a service that does not match the one you ordered, you may request a refund or credit to your account.
3. Refund Process
To request a refund, please follow these steps:
- Contact Support: Email us at [insert email address] with the subject line "Refund Request" and provide details of the order, including the order number, date of purchase, and reason for requesting a refund.
- Review Process: Our team will review your request within [insert timeframe] and notify you of the outcome.
- Refund Approval: If your refund request is approved, we will process the refund to your original payment method or offer a credit to your account, depending on the situation. Refunds may take [insert number] business days to appear, depending on your payment provider.
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Customer Misunderstanding: We are not responsible if a customer misunderstood the nature or functionality of our services. It is the responsibility of the user to ensure they are purchasing the correct service.
- Service Disruptions Due to Platform Changes: Social media platforms may update their algorithms or policies at any time, which may affect the performance of our services. Refunds will not be issued for such disruptions.
- Account Bans or Suspensions: If your social media account is banned, suspended, or otherwise penalized due to the use of our services, no refund will be provided. It is your responsibility to use our services in compliance with the terms and conditions of the respective platforms.
5. Chargebacks
We strongly advise against filing chargebacks with your payment provider. If you initiate a chargeback, we reserve the right to terminate your account and cease all further services until the dispute is resolved. We are committed to working with you to resolve any issues directly.
